One of the things that most if not all Technical Support types will come across is doing remote support. I've used a good number of remote support tools, ranging from the built-in windows netmeeting (yes you can use this to do remote support) to services like GoToMyPC.
Those of you at home who end up helping family or friends have probably used remote support tools at one point or another. What do you use? Is it better than the alternatives? Have you tried the alternatives? Here are some remote support software that I have tried and used.
- Windows NetMeeting - It's free and works well when you have someone on the other side who knows a little bit of what they are doing on a pc. Most likely you already have it on your windows pc.
- Windows Remote Desktop
- LogMeIn - I've used and really recommend this. There is a free service, which I use and it works very well. The paid versions give you more control and features.
- Teamviewer - I wrote about Teamviewer in a previous post. It is very simple and works very well.
- Timbuktu - I first came across this software years ago through a colleague supporting Macs. This is cross platform compatible and has many enterprise features as well.
- PCAnywhere - at $200 its one of the more expensive ones out there. It has some good features. Personally, I don't use it since there are free alternatives.
- GoToMyPC - You probably know this one, since they advertised a good deal in the past and still do in technical magazines. They have other features for meetings etc, that they try to push on you. It works and works well.
- CrossLoop - an online service, site looks simple enough to navigate.
- mRemote - for the more advanced, this tool supports many protocols.
- UltraVNC - Very popular with some sys admins and server folks. It's free, though they accept donations.
- TightVNC - Like UltraVNC, this is also free. Available for windows and linux
- Mikogo - Andrew Donnelly from Mikogo pointed out his company's solution. This looks like an alternative for GotoMeeting and allows you to do remote support and meetings.
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